First Name Last Name User Name E-Mail Password Password confirmation Fees, Payment, Refunds & Learner Terms and Conditions 1. Introduction These Terms and Conditions outline the agreement between AJE College Ltd ("the College") and the learner upon enrolment on any course or programme. By enrolling on a course, learners confirm that they have read, understood, and agreed to these Terms and Conditions. 2. Enrolment and Acceptance Enrolment is confirmed once payment (full or deposit) has been received. Learners will receive access to learning materials, platforms, and induction upon enrolment. It is the learner’s responsibility to ensure all required documentation is submitted. 3. Course Delivery AJE College delivers courses through a blended approach, including: Online learning materials Independent study Tutor/assessor support Scheduled support or teaching sessions Learners are expected to engage in self-directed learning alongside support provided. Course duration varies depending on the qualification (typically 6–12 months unless otherwise agreed). 4. Learner Responsibilities Learners agree to: Actively engage with their course Attend scheduled sessions where required. Complete assignments within agreed timelines Maintain communication with tutors/assessors. Ensure they have access to suitable IT equipment and internet. 5. Access to Systems Learners will be given access to: Learning Resources Portal Assignment Submission Portal Login details are personal and must not be shared. Any technical issues must be reported promptly for support. 6. Fees and Payment Course fees must be paid in full or via an agreed payment plan. Payment confirms acceptance of these Terms and Conditions. All fees are subject to administrative and registration costs. 7. Refund Policy 7.1 Cooling-Off Period Learners are entitled to a 14-day cooling-off period from the date of enrolment. If cancellation is requested within this period and no access to learning materials or induction has taken place, a refund may be issued. A non-refundable enrolment and administrative fee of £300 will be deducted from any refund where any of the following have taken place: • Initial Information, Advice and Guidance (IAG) • Enrolment processing and onboarding activities • Account setup or allocation of learning resources. • Where any element of the service has commenced, a full refund will not be guaranteed. 7.2 After Access or Induction If learners have: • Attended induction. • Accessed learning materials. • Submitted or completed any work. A full refund will not be granted. In such cases, any refund will be subject to the following minimum deductions: £300 non-refundable enrolment and administrative fee £150 per unit accessed, submitted, or assessed. £200 learning resources and platform access fee Any additional support sessions already delivered. 7.3 Partial Refunds Partial refunds may be considered at the College’s discretion. Refund amounts will be calculated based on: Stage of learner progress Number of units accessed or completed. Level of tutor/assessor support provided. As a general guide: • No units completed: Refund minus £300 admin fee. • 1–3 units completed: Minimum 40–60% of total course fee retained • 4+ units completed: Minimum 60–80% of total course fee retained. • No refund will be issued once a learner has completed 50% or more of the qualification. 7.4 No Refunds No Refunds No refunds will be issued where: • A learner has significantly progressed in the course. • The learner fails to engage or complete the programme. • The learner changes their mind after substantial use of services. 8. Complaints Procedure Learners should first raise concerns informally with their tutor or the administration team. Formal complaints must be submitted in writing to: info@ajecollege.com The College will respond within 7 working days. 9. Course Completion Completion timelines depend on learner engagement and progress. Accelerated completion is not guaranteed and must be agreed in advance. 10. Termination of Enrolment The College reserves the right to terminate enrolment if: • Terms and conditions are breached. • There is misconduct or misuse of systems. • No refund will be issued in such cases. 11. Refund Processing Timeline Once a refund has been approved by the College, it will be processed within 5 to 7 working days. The College is not responsible for any additional delays caused by banking institutions. 12. Data Protection All learner data will be handled in accordance with GDPR regulations. Information will only be used for educational and administrative purposes. 13. Agreement By enrolling with AJE College Ltd, you confirm that: • You understand the nature of the course delivery. • You accept the refund policy. • You agree to these Terms and Conditions AJE College Ltd Email: info@ajecollege.com Phone: 07440 48 5505 Register Already have an account? Login
